Delivery details shown upfront
The estimated lead time and applicable delivery information are shown before you order, helping you make your decision with confidence.
Shipping & Delivery
Carefully coordinated, from order to room
Every Haarfen order is handled with care from the moment it is placed. From smaller home objects to substantial furniture pieces, we coordinate the most appropriate delivery service and keep you informed throughout.
Availability is confirmed at checkout.
Thoughtful delivery, from start to finish
The right service for every piece
Each product has different handling requirements. We select the delivery service best suited to the size, weight and nature of your piece.
Kept informed throughout
We provide clear updates as your order progresses and remain available if you have questions before or after delivery.
From order to arrival
Every order follows a carefully managed journey.
Order confirmed
We confirm your order and review the latest availability, lead time and delivery requirements for each piece.
Carefully prepared
Your order is prepared and assigned to the service most appropriate for its size and handling requirements.
Delivery arranged
We keep you informed and, where an arranged delivery is required, work with you to coordinate a suitable date.
Delivery designed around your piece
Two-Person Room-of-Choice Delivery
Selected larger and more substantial pieces are delivered using a specialist two-person service.
Your furniture will be carefully carried into your chosen accessible room, subject to safe and suitable access. This provides greater care and control than a standard doorstep delivery and helps your piece arrive where it belongs.
Assembly, installation, unpacking and packaging removal are included only where this is specifically stated on the product page or confirmed by Haarfen.
Parcel Delivery
Smaller home objects, accessories and selected lighting are carefully packaged and delivered using an appropriate parcel service.
Once your order is on its way, tracking information will normally be provided where available.
Large-Item Delivery
Furniture and larger pieces requiring additional handling will be delivered using an appropriate large-item service.
The precise delivery method and any placement included will be shown on the product page or confirmed before delivery is arranged.
When will my order arrive?
Where available, the latest estimated lead time and delivery information are shown before you order. If they are not shown for a piece, contact us for the latest information.
Some pieces may be ready for prompt dispatch, while others require additional preparation before delivery can be arranged. Lead times are estimates rather than guaranteed delivery dates, but we will always aim to keep the information provided as accurate as possible.
Once your order is ready to progress, we will provide an update or arrange the next stage of delivery with you. If the expected timing changes significantly, Haarfen will contact you directly and explain the available options.
Your order, carefully coordinated
Where products have different preparation times or require different delivery services, they may arrive separately.
This allows each piece to travel when it is ready and using the service most appropriate for it, rather than delaying the entire order unnecessarily.
We will keep you informed throughout, and Haarfen will remain your point of contact from order confirmation through to final delivery.
Designed for your space
Before ordering a larger piece, it is important to consider both the product dimensions and the complete route into your chosen room.
This may include:
- parking and access outside the property;
- gates and entrances;
- hallways and internal doorways;
- stairs, landings and turns;
- lifts and communal areas;
- low ceilings or restricted access;
- building rules or permitted delivery times.
You are welcome to send us photographs or measurements before ordering. We will help you consider the practical details and identify anything that may affect delivery.
Our guidance is based on the information provided and cannot replace an on-site access assessment, but an early conversation can help prevent avoidable problems.
Aftercare and returns
Haarfen remains available after delivery if you need help with a damaged, incorrect or missing item, or have another concern about your order.
Eligible change-of-mind returns requiring specialist collection are subject to a £149 including VAT charge per collection.
Where several eligible products can reasonably be collected together, the charge applies once to that collection.
There is no customer collection charge where the item is faulty, damaged, incorrect or misdescribed and Haarfen is responsible.
Eligibility, cancellation periods, exclusions and the complete returns process are explained in our Returns & Refunds Policy.
Here when you need us
Whether you are choosing a piece, checking measurements or preparing for delivery, speak directly with Haarfen. We are here to make the process feel clear, considered and well managed.
Call us
0333 444 0317
Email us
care@haarfen.com
Opening hours
Monday to Friday, 8:30am–5:00pm
Excluding public holidays
Excluding public holidays