Refund policy

1. About this policy

1.1 This Returns and Refunds Policy explains Consumer change-of-mind cancellation, non-faulty returns, faulty or incorrect Products, specialist collections, refunds and Business Customer remedies.

1.2 It should be read with the Terms and Conditions of Sale, Delivery Information Policy, relevant Product page, checkout information, written quotation and Order Acceptance.

The following hierarchy applies where documents conflict in relation to an order:

• mandatory law and statutory rights
• order-specific or bespoke terms expressly agreed in writing before Order Acceptance
• Product-page and checkout information shown before the order was submitted
• the Terms and Conditions of Sale
• the Delivery Information Policy and Returns and Refunds Policy for their respective subjects
• the Website Terms of Use for use of the Website
• the Shipping & Delivery page and FAQs as non-contractual practical guidance

The Privacy Policy, Cookie Policy, Legal Notice and Contact Information are notices and disclosures. They do not vary the sales contract. No lower-ranked document, later courier message or supplier communication may reduce mandatory rights or impose a new mandatory charge without the customer's express agreement.

1.3 Product-specific return information disclosed before purchase forms part of the applicable arrangements.

1.4 Nothing in this policy limits a statutory right that cannot lawfully be excluded.

2. About Haarfen

This policy is issued by:

In this policy:

• "Haarfen", "we", "us" and "our" mean Haarfen Ltd.
• "Consumer" means an individual acting wholly or mainly outside their trade, business, craft or profession.
• "Business Customer" means anyone purchasing wholly or mainly for business, trade or professional purposes.
• "Product" means goods purchased from Haarfen.

3. No direct change-of-mind exchanges

3.1 Haarfen does not offer direct exchanges for non-faulty Products.

3.2 If you wish to replace a non-faulty Product with a different Product, size, colour, finish or variant, you must:

• return the original Product in accordance with this policy; and
• place a separate new order.

3.3 The new order will be subject to:

• the price applying when it is placed
• current availability
• the applicable delivery charge; and
• the current estimated lead time.

3.4 This does not prevent Haarfen from providing a replacement where a Product is faulty, damaged, incorrect or misdescribed and replacement is an appropriate remedy.

4. Consumer change-of-mind cancellation period

4.1 Subject to the exclusions in this policy, a Consumer may cancel an eligible online order without giving a reason.

4.2 The cancellation period ends 14 days after the day on which the Consumer, or a person nominated by the Consumer other than the carrier, takes physical possession of the Product.

4.3 Where several Products forming one order are delivered separately, the cancellation period generally ends 14 days after the day on which the final Product is received.

4.4 A Consumer may cancel an eligible order before delivery.

4.5 Haarfen does not provide an extended voluntary change-of-mind return period beyond the statutory cancellation period.

5. How to cancel

5.1 To cancel, email care@haarfen.com before the cancellation period expires.

5.2 Your email should include:

• your full name
• your order number
• the Product or Products being cancelled; and
• a clear statement that you wish to cancel.

5.3 You may also cancel using another clear statement that communicates your decision to Haarfen.

5.4 Cancellation is made within the deadline where the communication is sent before the cancellation period expires.

5.5 You should retain evidence showing when your cancellation notice was sent.

5.6 Merely returning or refusing a Product without clearly communicating your decision to cancel may not constitute a valid cancellation notice.

6. Cancellation before dispatch

6.1 If you cancel before dispatch, we will take reasonable steps to stop the order.

6.2 We may be unable to stop an order where:

• supplier fulfilment has begun
• the Product has entered production
• the Product has entered warehouse handling
• a collection or delivery has already been booked
• the Product has been dispatched; or
• the shipment cannot reasonably be intercepted.

6.3 If the Product has already been dispatched or cannot reasonably be stopped, you remain responsible for returning it in accordance with this policy.

6.4 The applicable parcel-return cost or specialist collection charge may apply.

6.5 No separate cancellation, administration or restocking fee will be charged for a valid Consumer cancellation.

6.6 Bespoke and clearly personalised Products remain subject to the exclusions in section 8.

7. Refusing delivery

7.1 Refusing delivery does not, by itself, cancel the Product order.

7.2 You should notify Haarfen clearly that you are cancelling by emailing care@haarfen.com.

7.3 If you refuse delivery without validly cancelling and without a fault-related reason, the delivery may be treated as a customer-caused failed delivery.

7.4 In those circumstances, you may be responsible for reasonable direct:

• return transport costs
• handling costs
• storage costs; and
• redelivery costs.

7.5 Where you validly cancel before delivery, the Product will be treated as a change-of-mind return and the applicable return charge may be deducted from the refund.

7.6 No customer return charge will apply where delivery is reasonably refused because the Product is:

• visibly and materially damaged
• clearly incorrect
• materially incomplete; or
• materially different from its description.

7.7 Refusal does not create an immediate entitlement to a refund before we have verified the circumstances and accounted for the returned Product.

8. Products excluded from change-of-mind cancellation

8.1 A statutory change-of-mind cancellation right may not apply to a Product that is genuinely:

• made to your specifications
• altered from its standard specification at your request
• made in a custom dimension or configuration
• produced using a customer-specific fabric, finish or colour
• engraved
• clearly personalised; or
• individually commissioned.

8.2 A Product is not automatically bespoke merely because:

• it has a long lead time
• it is manufactured after ordering
• it is ordered specifically from a supplier; or
• it is offered in a standard colour, size or finish.

8.3 The change-of-mind right may also be excluded where:

• a Product was supplied in sealed packaging
• it is genuinely unsuitable for return for health-protection or hygiene reasons; and
• the seal was broken after delivery.

8.4 Any applicable exclusion will be identified before purchase.

8.5 These exclusions do not restrict rights where a Product is faulty, damaged, incorrect, misdescribed or not made to the agreed specification.

9. Bespoke order cancellations

9.1 Once a bespoke or personalised order has been accepted and design, sourcing, alteration or production work has begun, cancellation is permitted only at Haarfen's discretion.

9.2 Where we agree to cancel, we may retain or deduct reasonable costs already incurred, including:

• design costs
• material costs
• production costs
• supplier charges
• handling costs; and
• other unavoidable losses directly resulting from the cancellation.

9.3 Any remaining balance will be refunded.

9.4 Faulty, damaged or incorrectly produced bespoke Products remain subject to the applicable statutory remedies.

10. Sale, clearance and promotional Products

10.1 Sale, clearance and promotional Products have the same statutory Consumer rights as full-price Products.

10.2 Any refund will be limited to the amount actually paid.

10.3 Where a Product was reduced because of a specific defect that was clearly disclosed before purchase, that disclosed defect will not itself entitle the customer to a fault-related remedy.

10.4 Rights relating to any other undisclosed fault remain unaffected.

11. Requesting a return

11.1 Before returning any Product, email care@haarfen.com.

11.2 We will provide, as applicable:

• the authorised return address
• a return reference
• packaging and preparation instructions
• collection information; and
• any information reasonably required by the supplier, warehouse or carrier.

11.3 Products may need to be returned to:

• a supplier
• a warehouse
• a logistics provider; or
• another authorised return destination.

11.4 Do not return Products to our registered office unless we expressly instruct you to do so.

11.5 We may refuse an unscheduled delivery attempt at an unauthorised return address.

11.6 You may be responsible for additional direct costs caused by returning a Product to the wrong destination despite having been given clear instructions.

12. Time allowed to return cancelled Products

12.1 After giving notice of cancellation, you must send or hand the Product back no later than 14 days after the day on which you notified us.

12.2 Where Haarfen arranges collection, you must cooperate reasonably in arranging an available collection date.

12.3 If you do not return the Product within the required period, we may:

• require its immediate return
• withhold the refund
• postpone the refund until the Product or acceptable evidence of return is received; and
• recover reasonable direct costs caused by your delay.

12.4 We are not required to refund a Product that has not been returned or for which acceptable evidence of return has not been provided.

13. Parcel returns

13.1 Products suitable for an ordinary postal or parcel service must normally be returned using an appropriate tracked service.

13.2 For a Consumer change-of-mind return, you are responsible for:

• selecting a suitable carrier
• paying the return cost
• using adequate packaging
• obtaining proof of dispatch; and
• retaining the tracking information.

13.3 We do not reimburse parcel-return costs for a change-of-mind return.

13.4 Where a Product is faulty, damaged, incorrect or misdescribed, Haarfen will provide or reimburse an appropriate return method where legally required.

14. Specialist collection charge

14.1 Certain large, fragile or specialist Products require Haarfen-arranged change-of-mind collection.

14.2 The standard specialist change-of-mind collection charge is £149 including VAT per collection, not per item.

14.3 The charge applies only where the Product was clearly identified before purchase and the charge was disclosed on the Product page, in the basket or checkout and in this policy.

14.4 Where several eligible Products can reasonably be collected together during one arranged visit, the £149 charge is applied once to that collection.

14.5 A different return or collection cost may apply to an Oversized or individually quoted Product where the amount or calculation method was clearly disclosed before purchase.

14.6 The charge does not apply where the Product is faulty, damaged, incorrect or misdescribed and Haarfen is responsible.

14.7 The charge covers the agreed collection service only. Dismantling, repackaging, waiting, failed visits and other Customer-caused additional work may be charged separately only where reasonable, direct and lawfully recoverable.

15. Oversized and individually quoted Products

15.1 The £149 specialist collection charge does not apply to a Product identified before purchase as:

• Oversized Delivery
• Quoted Delivery
• requiring unusual handling; or
• outside the standard specialist collection service.

15.2 The applicable change-of-mind return cost or method for such a Product will be disclosed before the order is accepted.

15.3 Where that return information forms part of the contract, the stated direct return or collection cost may be deducted from the refund.

16. Using your own carrier for a specialist return

16.1 You may arrange your own suitable carrier instead of using Haarfen's £149 specialist collection service.

16.2 Before making any booking, you must obtain from Haarfen:

• the correct return destination
• receiving hours
• handling requirements
• return reference; and
• any supplier or warehouse instructions.

16.3 Your carrier must be:

• suitable for the Product's size and weight
• appropriately equipped
• capable of handling furniture or fragile Products safely
• adequately insured; and
• able to comply with the receiving location's requirements.

16.4 You are responsible for:

• all carrier charges
• safe dismantling where required
• appropriate packaging
• loading
• collection access
• proof of dispatch; and
• the consequences of using an unsuitable carrier.

16.5 Haarfen may refuse or postpone an unsafe, unauthorised or operationally unsuitable return attempt.

16.6 We may make a lawful deduction where loss or damage results from:

• inadequate packaging
• poor handling
• unsuitable transport
• failure to follow return instructions; or
• delivery to an incorrect destination.

17. Preparing a Product for collection

17.1 Prepare the Product in accordance with Haarfen's reasonable instructions.

17.2 Retain all packaging until you have inspected the Product and decided to keep it.

17.3 Use the original packaging where reasonably available or packaging providing an equivalent level of protection.

17.4 The Product must be safely accessible, ready at the agreed location, suitably dismantled where instructed, protected against transit damage, free of belongings and safe for the collection team.

17.5 The £149 collection charge does not include dismantling or repackaging unless expressly confirmed.

17.6 Where additional packaging, dismantling or preparation is reasonably required because of the Customer's actions and Haarfen agrees to provide it, Haarfen may recover the reasonable direct cost where lawful.

17.7 No charge applies merely because Haarfen or its delivery provider removed the original packaging as part of an agreed packaging-removal service. The Customer must still take reasonable steps to protect the Product.

17.8 If the Product is not safely prepared, the carrier may refuse or postpone collection and Customer-caused failed-collection costs may apply.

18. Failed specialist collections

18.1 A collection may be treated as failed where:

• no responsible adult is present during the agreed collection window
• the Product is not ready
• the Product has not been packaged or dismantled as instructed
• access is blocked, unsafe or unsuitable
• the address or contact information is incorrect
• a material access restriction was not disclosed
• the Product cannot safely be removed
• the customer refuses collection; or
• the carrier cannot complete collection because of another matter within the customer's reasonable control.

18.2 Where a collection fails for a reason within your control, you are responsible for the reasonable direct costs of:

• the failed visit
• rebooking
• additional handling
• additional transport; and
• resulting storage.

18.3 Those costs may be charged separately or deducted from your refund where lawful.

18.4 No failed-collection charge will apply where the failure was caused by Haarfen or its appointed carrier.

19. Condition of change-of-mind returns

19.1 A Consumer may handle a Product only to the extent reasonably necessary to establish its nature, characteristics and functioning, broadly as permitted in a shop.

19.2 Opening packaging and reasonable inspection do not automatically remove the cancellation right or justify a deduction.

19.3 The Product should be returned in original packaging where reasonably available or equivalent protective packaging.

19.4 Missing original packaging does not automatically invalidate cancellation.

19.5 Haarfen may reduce the refund only to reflect actual diminished value caused by handling beyond what was reasonably necessary.

19.6 Excessive handling may include use, assembly, installation, staining, damage or material alteration beyond reasonable inspection.

19.7 Where discarded packaging makes specialist repackaging reasonably necessary, Haarfen may recover the reasonable direct cost where lawful.

19.8 These provisions do not restrict remedies for faulty, damaged, incorrect or misdescribed Products.

20. Natural materials and normal characteristics

20.1 The following are not automatically faults where they are reasonable characteristics of the material or manufacturing method:

• natural grain
• knots
• veining
• shade variation
• texture variation
• handmade irregularities
• minor dimensional tolerances
• natural weathering
• patination; and
• ordinary settlement.

20.2 Normal wear and tear, expected ageing and deterioration caused by use are not inherent faults.

20.3 This does not excuse:

• defective workmanship
• significant damage
• unsafe construction
• an incorrect specification; or
• a material departure from the Product description.

21. Faulty, damaged, incorrect or misdescribed Products

21.1 Contact care@haarfen.com as soon as reasonably possible if a Product appears faulty, damaged, incorrect or misdescribed.

21.2 Consumers are asked to report visible delivery damage, shortages or incorrect Products within 48 hours where reasonably possible and concealed damage as soon as reasonably possible after discovery.

21.3 The 48-hour period assists evidence preservation and investigation. Reporting outside it does not automatically remove statutory rights.

21.4 Business Customers should report visible damage, shortages, incorrect Products or apparent delivery discrepancies within three Working Days. Late reporting may affect a claim only to the extent it materially prejudices investigation, mitigation or recovery.

21.5 Provide the order number, description, photographs or video, packaging images, labels and other reasonably available evidence.

21.6 Do not arrange an unauthorised repair, disposal or return unless reasonably necessary for safety or agreed in writing.

22. Inspection and investigation

22.1 Before accepting liability or selecting a remedy, Haarfen may reasonably require:

• proof of purchase
• photographs or video
• Product labels or serial numbers
• a written account of the issue
• installation information
• care and maintenance information
• remote troubleshooting
• inspection by Haarfen
• inspection by the supplier or manufacturer
• inspection by an appointed technician; or
• collection of the Product for physical examination.

22.2 We are not required to issue a refund solely on the basis of an unsupported allegation.

22.3 You must cooperate reasonably with the investigation.

22.4 We will not use inspection requirements to cause unreasonable delay or significant inconvenience.

22.5 Where a Product is established to be faulty, Haarfen will bear the reasonable inspection and collection costs for which it is legally responsible.

23. Consumer remedies during the first 30 days

23.1 A Consumer may have a short-term right to reject a qualifying faulty Product within 30 days of delivery.

23.2 The Product must fail to conform to the contract, for example because it is:

• faulty
• not of satisfactory quality
• unfit for purpose; or
• materially not as described.

23.3 Haarfen may reasonably investigate the claim before confirming the remedy.

23.4 A Consumer may alternatively agree to repair or replacement.

23.5 Where the short-term right to reject validly applies, Haarfen will:

• arrange or fund an appropriate return
• refund the Product price
• refund any outward-delivery amount legally due; and
• process the refund within the legally required period.

23.6 The right does not cover:

• accidental damage
• misuse
• incorrect installation
• neglect
• ordinary wear and tear
• damage caused by unauthorised repair; or
• a disclosed defect accepted before purchase.

24. Remedies after the first 30 days

24.1 After the short-term right to reject has expired, Haarfen may normally provide a repair or replacement before a refund.

24.2 The Consumer may request repair or replacement, but Haarfen may provide the alternative where the requested remedy is:

• impossible; or
• disproportionate compared with the other available remedy.

24.3 Repair or replacement must be completed within a reasonable time and without causing significant inconvenience.

24.4 A Consumer may become entitled to a price reduction or final rejection where:

• repair and replacement are impossible
• the remedy is not completed within a reasonable time
• the remedy causes significant inconvenience; or
• one repair or replacement has failed.

24.5 Haarfen may inspect the Product and verify the claim before confirming the applicable remedy.

25. Faults identified within six months

25.1 Where a qualifying fault is identified within six months of delivery and the Consumer seeks repair, replacement, price reduction or final rejection, the fault will generally be treated as having existed at delivery unless:

• Haarfen establishes otherwise; or
• that assumption is inconsistent with the nature of the Product or fault.

25.2 Evidence of misuse, accidental damage, incorrect installation or another intervening cause may rebut that assumption.

25.3 This rule does not mean that every problem arising within six months is automatically an inherent fault.

26. Faults identified after six months

26.1 Where more than six months have passed, the customer may be required to establish that:

• an underlying defect existed at delivery; and
• the issue was not caused solely by later misuse, damage, wear or another external event.

26.2 Haarfen may request an appropriate expert report where the cause cannot reasonably be established otherwise.

26.3 If the claim is upheld, the customer may be entitled to reimbursement of a reasonable evidence cost where legally recoverable.

26.4 A legal limitation period does not mean that every Product is guaranteed or expected to remain fault-free for that entire period.

27. Where no inherent fault is found

27.1 Haarfen may decline a fault remedy where a reasonable assessment establishes that the Product conforms to the contract and the issue resulted from misuse, accidental damage, neglect, incorrect installation, unsuitable fixings, unauthorised alteration or repair, failure to follow care instructions, normal wear and tear, expected ageing or natural material variation.

27.2 Charges may be recovered only where the Customer was warned in advance that they might apply and a reasonable assessment establishes a Customer-responsible cause.

27.3 Recoverable amounts are limited to actual reasonable direct collection, inspection, technician, storage and redelivery costs.

27.4 Haarfen will provide a written explanation and reasonable breakdown.

27.5 No charge will apply where a fault is found, the outcome is genuinely inconclusive, or the Customer had reasonable grounds for concern.

27.6 Charges may be deducted from sums otherwise due only where lawful.

28. Faulty Product return costs

28.1 Where Haarfen is legally responsible for a faulty, damaged, incorrect or misdescribed Product, we will arrange or bear the reasonable cost of return or collection.

28.2 You must:

• follow reasonable collection instructions
• make the Product available
• provide safe access
• retain available packaging where reasonably possible; and
• take reasonable care of the Product pending collection.

28.3 You must not arrange an unnecessarily expensive return method without first agreeing it with Haarfen, except where urgent action is reasonably required to prevent further loss or danger.

29. Refund timing

29.1 Where the Consumer arranges a change-of-mind return, Haarfen may withhold reimbursement until the Product is received back or valid evidence of dispatch is provided, whichever occurs first.

29.2 Where Haarfen has offered to collect the Product, Haarfen will not use possession of the Product to postpone the statutory reimbursement deadline and will reimburse within 14 days after being informed of cancellation, subject to lawful deductions.

29.3 Faulty-goods refunds will be processed without undue delay and within the applicable statutory period after entitlement is confirmed.

29.4 Delays caused by the Customer in providing information, access or payment details do not permit Haarfen to disregard a statutory deadline, but Customer-caused loss may be recovered separately where lawful.

30. Refund amount

30.1 A valid whole-order Consumer cancellation includes the Product price and the cost of the least expensive standard outward-delivery option available for that order.

30.2 Haarfen is not required to refund the amount by which an upgraded or premium delivery service exceeded the standard delivery cost.

30.3 Lawful deductions may include the disclosed £149 specialist collection charge, another disclosed direct return cost, actual diminished value caused by excessive handling, Customer-caused failed collection, necessary preparation or repackaging, incomplete returns and other reasonable direct costs for which the Customer is legally responsible.

30.4 Haarfen will not deduct a general restocking fee from a valid Consumer cancellation.

31. Partial cancellations and outward-delivery charges

31.1 You may cancel the entire order or selected eligible Products.

31.2 If the entire eligible order is cancelled, Haarfen will refund the least expensive standard outward-delivery charge available for that order where legally required.

31.3 If only part of an order is cancelled:

• we will refund any delivery charge specifically attributable to the cancelled Product; but
• no outward-delivery refund is due where the same charge would have applied to the Products you retain.

31.4 Where Products were sold as an indivisible set, the entire set must normally be returned together.

32. Sets, bundles and promotional Products

32.1 Products sold as an indivisible set must normally be returned together.

32.2 Where a divisible discounted bundle is partly returned, Haarfen may reprice retained Products only using a formula disclosed before purchase.

32.3 A free gift must be returned when the qualifying purchase is cancelled.

32.4 If a free gift is not returned, Haarfen may deduct only a value clearly assigned before purchase or another lawful and reasonable value.

32.5 An incentive or promotion must not be used to restrict a fault remedy or other mandatory right.

33. Refund method

33.1 Refunds will normally be made to the original payment method.

33.2 Haarfen may offer store credit or a gift card, but a Consumer is not required to accept it where legally entitled to a monetary refund.

33.3 Cash refunds will not be issued for payments originally made by:

• payment card
• PayPal
• digital wallet; or
• another electronic payment method.

33.4 If the original payment method is unavailable, we may require appropriate identity and payment verification before using an alternative method.

33.5 Haarfen is not responsible for processing delays caused by a bank or payment provider after we have issued the refund.

33.6 A refund will not exceed the amount actually paid plus any outward-delivery amount legally due.

34. Proof of purchase

34.1 Haarfen may require reasonable proof that the Product was purchased from us.

34.2 Evidence may include:

• the Haarfen order number
• an order-confirmation email
• the purchaser's account record
• payment confirmation
• a bank or card statement; or
• another credible purchase record.

34.3 We may also request:

• purchaser details
• delivery-address confirmation; and
• identity verification

where the return request is unusual or is made by someone other than the purchaser.

34.4 Where we cannot reasonably verify that the Product was purchased from Haarfen, we may postpone or decline the requested return or remedy until adequate evidence is supplied.

35. Gifts and returns requested by another person

35.1 Only the purchaser or an appropriately authorised account holder may formally exercise a change-of-mind cancellation right.

35.2 A gift recipient may:

• report a fault
• provide evidence
• arrange practical collection steps; or
• communicate with Haarfen where authorised.

35.3 We may require verification from the purchaser before processing the return.

35.4 Refunds will normally be made only to the original payment method.

35.5 Possession of the Product does not entitle a different person to receive a cash, bank-transfer or gift-card refund.

36. Chargebacks and payment disputes

36.1 Contact Haarfen first where reasonably possible so the matter can be investigated.

36.2 Opening a chargeback or payment dispute does not suspend a refund that Haarfen is legally required to make.

36.3 Haarfen may submit evidence to the payment provider and continue administering the return or fault claim.

36.4 A Customer is not entitled to retain duplicate reimbursement. Where both Haarfen and a payment provider reimburse the same amount, Haarfen may recover the duplicate sum.

36.5 Nothing in this section removes rights against a card issuer or payment provider.

37. Returns outside the cancellation period

37.1 Haarfen offers no general goodwill return right for non-faulty Products after the statutory cancellation period.

37.2 A return outside that period will be accepted only where Haarfen expressly agrees in writing.

37.3 Where we voluntarily agree, we may impose conditions including:

• supplier approval
• the £149 specialist collection charge or another applicable return cost
• supplier charges
• handling costs
• packaging requirements; and
• deductions for loss in value.

37.4 Agreement in one case does not create a continuing right or precedent.

37.5 This section does not restrict rights relating to faulty, damaged, incorrect or misdescribed Products.

38. Business Customers

38.1 Business Customers have no statutory change-of-mind cancellation or return right.

38.2 A non-faulty Business Customer return is permitted only where Haarfen agrees in writing and may be subject to reasonable supplier, collection, handling, storage and diminished-value costs.

38.3 Business Customers must inspect promptly and report visible damage, shortages, incorrect Products or apparent discrepancies within three Working Days.

38.4 Late reporting is not an absolute bar, but Haarfen may reject or reduce a claim to the extent the delay materially prejudices investigation, mitigation or recovery.

38.5 Business Customers are responsible for commercial suitability, installation, fixings and site compliance unless Haarfen expressly agrees otherwise.

38.6 Rights for Products that breach the business contract remain subject to the Terms and Conditions of Sale and applicable law.

39. Statutory rights

39.1 Nothing in this policy excludes or restricts Consumer rights that cannot lawfully be excluded.

39.2 If any provision conflicts with a mandatory statutory right, the statutory right will apply to the extent of the conflict.

40. Contacting Haarfen

All cancellations, return requests, fault reports and refund enquiries should be sent to:

Please include your order number and relevant evidence.

Do not return a Product to our registered office unless we expressly instruct you to do so.

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