Website Terms

1. About us

1.1 This website, haarfen.com, is operated by:

1.2 You can contact us at:

1.3 In these Website Terms:

• "Haarfen", "we", "us" and "our" mean Haarfen Ltd.
• "Website" means haarfen.com and the pages, content and customer-account features made available through it.
• "User", "you" and "your" mean anyone who accesses or uses the Website.
• "Consumer" means an individual acting wholly or mainly outside their trade, business, craft or profession.
• "Business User" means anyone using the Website wholly or mainly for purposes relating to a trade, business, craft or profession.
• "User Content" means any review, rating, photograph, comment, message or other material submitted by a User.

2. Acceptance of these Website Terms

2.1 These Website Terms govern access to and use of the Website.

2.2 By using the Website, you agree to comply with these Website Terms. Product purchases are governed separately by the Terms and Conditions of Sale.

2.3 The following hierarchy applies where documents conflict in relation to an order:

• mandatory law and statutory rights
• order-specific or bespoke terms expressly agreed before Order Acceptance
• Product-page and checkout information shown before the order was submitted
• the Terms and Conditions of Sale
• the Delivery Information Policy and Returns and Refunds Policy for their respective subjects
• these Website Terms for use of the Website
• the Shipping & Delivery page and FAQs as non-contractual practical guidance

2.4 The Privacy Policy, Cookie Policy, Legal Notice and Contact Information are notices and disclosures and do not vary the sales contract.

2.5 If you do not agree to these Website Terms, you should not use the Website.

3. Website access

3.1 The Website is made available without a separate charge, although you are responsible for any internet, device or telecommunications charges incurred when accessing it.

3.2 We may update, suspend, restrict or withdraw all or part of the Website where reasonably necessary.

3.3 We do not guarantee that the Website, or any content or feature on it, will:

• always be available
• operate without interruption
• be free from errors
• remain unchanged; or
• be compatible with every device, browser or system.

3.4 Access may be affected by:

• maintenance
• security work
• platform outages
• technical problems
• third-party service failures; or
• events outside our reasonable control.

3.5 Temporary suspension or withdrawal of the Website does not affect statutory rights or the terms applying to an order that we have already accepted.

4. Territorial scope

4.1 The Website is operated from the United Kingdom and is primarily intended for Users in the UK.

4.2 The Website may be accessible from other countries, but this does not mean that we:

• offer delivery to those countries
• accept orders from every location
• guarantee that all Products or services are available there; or
• represent that all Website content is appropriate under local law.

4.3 Delivery availability is governed by our Delivery Information Policy and Terms and Conditions of Sale.

4.4 Users accessing the Website from outside the UK are responsible for complying with any local laws that apply to their use of it.

5. Users under 18

5.1 Anyone may browse the publicly available parts of the Website.

5.2 You must be at least 18 years old to:

• create a customer account
• place an order
• enter into a contract with Haarfen; or
• submit content requiring contractual permission.

5.3 Anyone under 18 should browse the Website only with appropriate parental or guardian supervision.

5.4 We may suspend or close an account where we reasonably believe that:

• the account holder is under 18; or
• false age information has been provided.

5.5 This does not affect an order validly placed by an adult on behalf of a person under 18.

6. Customer accounts

6.1 Certain Website features may require you to create an account.

6.2 You must provide information that is complete, accurate and current.

6.3 You must not:

• create an account using a false identity
• impersonate another person
• create an account without authority
• use an account for fraud or unlawful activity; or
• allow another person to misuse your account.

6.4 You are responsible for keeping your:

• password
• sign-in details
• authentication information; and
• account access

secure and confidential.

6.5 You should contact us promptly if you become aware of:

• unauthorised account access
• suspicious activity
• loss of account credentials; or
• another security concern.

6.6 You are responsible for activity carried out through your account to the extent that it resulted from your failure to protect your account information.

6.7 You will not be responsible for activity caused by our failure to take reasonable steps to protect systems under our control.

7. Closing or suspending accounts

7.1 You may ask us to close your account by contacting care@haarfen.com.

7.2 Closing an account does not automatically cancel or resolve:

• accepted orders
• outstanding payments
• delivery arrangements
• returns
• refunds
• complaints
• disputes; or
• other existing obligations.

7.3 We may suspend, restrict or close an account where we reasonably believe that there has been:

• fraud
• attempted fraud
• unauthorised access
• serious or repeated misuse
• a security risk
• unlawful activity; or
• a material breach of these Website Terms.

7.4 Where reasonably possible, we will explain the reason for the action.

7.5 We may withhold information where disclosure would:

• compromise security
• interfere with fraud prevention
• reveal confidential detection methods; or
• breach a legal obligation.

7.6 Account suspension or closure does not remove statutory rights relating to an existing order.

7.7 We may retain transaction and account records where reasonably required for:

• tax
• accounting
• fraud prevention
• legal compliance
• dispute resolution; or
• enforcement of contractual rights.

7.8 Other personal information will be handled in accordance with our Privacy Policy.

8. Website information

8.1 Website content is provided for general information and shopping purposes.

8.2 We take reasonable care to keep Website information accurate, but we do not guarantee that every page will always be:

• complete
• current
• error-free; or
• applicable to every individual situation.

8.3 Product descriptions, prices, availability, delivery estimates and specifications are subject to:

• the relevant Product page
• the checkout information
• our Terms and Conditions of Sale; and
• our written order acceptance process.

8.4 Website content may be corrected, updated or withdrawn without notice.

8.5 Nothing in this section allows us to avoid responsibility for:

• misleading Product information
• an accepted contractual commitment
• negligence; or
• any other matter for which liability cannot lawfully be excluded.

9. Editorial, styling and care content

9.1 Styling articles, buying guides, care information, inspiration pages and other editorial content are general guidance only.

9.2 Unless expressly stated otherwise, this content is not:

• architectural advice
• structural advice
• electrical advice
• installation advice
• building-regulation advice
• professional interior-design advice; or
• advice tailored to a particular property or purpose.

9.3 You should obtain appropriately qualified professional advice where safety, installation, structural suitability or regulatory compliance is involved.

9.4 Product-specific instructions and warnings should be followed in preference to general editorial guidance.

10. Intellectual property

10.1 The Website and its content are owned by or licensed to Haarfen.

10.2 Protected content may include:

• the Haarfen name and branding
• trade marks
• logos
• Website design
• page layouts
• graphics
• photographs
• video
• Product descriptions
• editorial copy
• illustrations
• databases
• catalogue information
• software; and
• other original material.

10.3 Nothing in these Website Terms transfers ownership of Haarfen's intellectual property to you.

10.4 Supplier, manufacturer and third-party content remains owned by the relevant rights holder.

11. Permitted use

11.1 You may access and use the Website for lawful:

• personal shopping
• product research
• account management
• order management; and
• legitimate business purchasing.

11.2 You may print or save a reasonable number of pages for personal reference or internal business purchasing purposes.

11.3 Any permitted copy must retain relevant copyright, trade mark and attribution notices.

11.4 No other right to copy, reproduce, publish or exploit Website content is granted.

12. Prohibited use

12.1 You must not, without our prior written permission:

• copy Product descriptions for use on another website
• reproduce Website photography or video
• reproduce Haarfen branding or design elements
• systematically extract catalogue information
• scrape prices, stock, specifications or other data
• create or maintain a competing database
• sell, license or commercially exploit Website content
• use Website content to train, develop, test or improve a commercial artificial-intelligence system
• remove copyright, trade mark or attribution notices
• frame or mirror the Website within another website
• falsely imply an association with Haarfen; or
• use Haarfen content in a misleading or derogatory context.

12.2 You must not use the Website:

• unlawfully
• fraudulently
• to impersonate another person
• to infringe intellectual-property rights
• to breach privacy or confidentiality
• to distribute harmful or unlawful material; or
• to interfere with another person's use of the Website.

12.3 You must not:

• attempt unauthorised access
• bypass access restrictions
• interfere with Website security
• probe or test vulnerabilities without permission
• overload the Website
• introduce malware or harmful code
• launch a denial-of-service attack; or
• use automated tools except as permitted under section 12.4.

12.4 Legitimate public search-engine indexing is permitted where it:

• follows applicable technical instructions
• does not interfere with Website operation
• does not reproduce substantial parts of the Website; and
• is not used to create a competing commercial service.

12.5 Serious misuse may result in:

• access being restricted or blocked
• account suspension or closure
• evidence being preserved
• legal action; or
• reporting to the relevant authorities.

13. Linking to the Website

13.1 You may link to the Website provided that the link:

• is lawful and fair
• does not damage our reputation
• does not mislead Users
• does not falsely imply endorsement, approval or partnership
• does not reproduce the Website within a frame
• does not use Haarfen branding without permission; and
• is placed on a website that does not contain unlawful or seriously harmful material.

13.2 You must not establish a link in a way that suggests a commercial relationship where none exists.

13.3 Affiliate, sponsored, advertising and commercial partnerships require separate written agreement.

13.4 We may ask for a link to be removed where we reasonably believe it is:

• unlawful
• misleading
• technically harmful; or
• materially damaging to Haarfen's reputation.

14. Third-party links

14.1 The Website may include links to websites operated by third parties.

14.2 These links are provided for information or convenience.

14.3 Unless expressly stated, a link does not mean that we:

• control the third-party website
• endorse its operator
• approve all of its content; or
• guarantee its security or availability.

14.4 Third-party websites are governed by their own terms and privacy practices.

14.5 We are not responsible for third-party content or services except where applicable law provides otherwise.

15. Reviews and other User Content

15.1 Haarfen may allow users to submit Product reviews, ratings, photographs, comments, questions, feedback or other User Content.

15.2 Reviews and moderation are also governed by the public Reviews Policy, which is incorporated into these Website Terms for that subject.

15.3 By submitting User Content, you confirm that you own it or have permission, it reflects a genuine experience where presented as a review, factual statements are accurate to the best of your knowledge, and it does not infringe intellectual-property, privacy, confidentiality or other rights.

15.4 User Content must not be defamatory, threatening, unlawfully discriminatory, fraudulent, misleading, malicious, unsafe, irrelevant advertising, spam, impersonation or malware.

15.5 Do not include another person's private contact information, payment information or confidential business information.

16. Review authenticity and incentives

16.1 Reviews must reflect a genuine experience with Haarfen or the relevant Product.

16.2 You must not submit fake, purchased, fabricated, duplicated or identity-misleading reviews or content intended to manipulate ratings or popularity.

16.3 A review will be marked "Verified purchase" only where Haarfen or its review provider can match the reviewer to an order.

16.4 Other genuine reviews may be accepted but will not be marked as verified.

16.5 Every incentive, including payment, free Product, discount, loyalty benefit or prize-draw entry, must be clearly disclosed beside the review and must not be conditional on a positive rating.

16.6 Employees, directors, suppliers and connected persons must not review Haarfen or its Products without clear disclosure of the connection.

16.7 Imported reviews must identify their source and must not be presented as verified Haarfen purchases unless that can genuinely be established.

16.8 Haarfen will not write, commission or knowingly publish reviews falsely presented as genuine customer reviews.

17. Moderating User Content

17.1 Haarfen may moderate User Content before or after publication under the Reviews Policy.

17.2 The same moderation standards apply to positive and negative reviews.

17.3 Content may be delayed, labelled, rejected or removed where reasonably necessary because it appears fake or misleading, breaches these terms, contains personal or confidential information, infringes rights, is irrelevant, abusive or unlawful, presents a security risk, or contains an undisclosed incentive.

17.4 Haarfen will not remove a genuine review merely because it is negative, criticises a Product, reports a poor experience or is commercially inconvenient.

17.5 Minor spelling, formatting or privacy corrections may be made only where they do not materially distort meaning.

17.6 Haarfen may retain moderation records and provide a method for reporting suspicious reviews or challenging a moderation decision.

17.7 Publication does not mean Haarfen endorses every opinion. Haarfen is not required to publish every submission.

18. Ownership and licence for User Content

18.1 You retain ownership of any copyright or other intellectual-property rights you hold in your User Content.

18.2 By submitting User Content, you grant Haarfen a non-exclusive, worldwide, royalty-free licence to:

• host
• store
• reproduce
• publish
• display
• distribute
• resize
• crop
• reformat; and
• technically adapt

that User Content for the purposes described in this section.

18.3 The licence permits use:

• on haarfen.com
• on relevant Product pages
• in customer emails
• in editorial content
• on Haarfen's organic social-media channels; and
• by service providers operating these services on our behalf.

18.4 We may display your:

• first name
• initials
• review date
• general location, where supplied; and
• verified-purchaser status.

18.5 We will not materially alter the meaning of a review.

18.6 We will seek separate permission before using an identifiable customer photograph in:

• paid advertising
• a prominent advertising campaign; or
• another materially different commercial use not covered above.

18.7 You may ask us to remove User Content by contacting care@haarfen.com.

18.8 Where reasonably possible, we will remove it from channels under our control.

18.9 We may retain:

• internal records
• evidence needed to investigate misuse
• records required by law; and
• material already lawfully incorporated into completed printed or archived publications.

18.10 Removing User Content does not affect lawful use that occurred before removal.

19. Business User responsibility for submitted content

19.1 This section applies only to Business Users.

19.2 A Business User must reimburse Haarfen for reasonable losses, liabilities and legal costs resulting from a third-party claim that User Content submitted by that Business User breached the confirmations in section 15.

19.3 This obligation applies only to the extent that the claim results from the Business User's breach.

19.4 Haarfen must:

• notify the Business User within a reasonable period
• allow reasonable participation in the defence; and
• take reasonable steps to mitigate loss.

19.5 Consumers are not subject to this section.

20. Intellectual-property complaints

20.1 If you believe Website content infringes your copyright, trade mark or another legal right, contact care@haarfen.com.

20.2 Your notice should include:

• your name and contact details
• identification of the protected work or right
• the Website page or content concerned
• the basis of the claim
• evidence that you own or are authorised to enforce the right; and
• confirmation that the complaint is made in good faith.

20.3 We may request additional information reasonably required to investigate.

20.4 We may temporarily remove or restrict access to disputed content while investigating.

20.5 Temporary removal does not constitute an admission of liability.

21. Website security

21.1 We take reasonable steps to maintain the security of the Website.

21.2 We do not guarantee that the Website will always be completely free from:

• bugs
• viruses
• malware
• vulnerabilities; or
• other harmful material.

21.3 You are responsible for:

• configuring your device
• keeping software updated
• maintaining suitable security protection
• protecting passwords; and
• backing up information under your control.

21.4 You must not knowingly introduce or distribute harmful material through the Website.

21.5 Nothing in this section excludes responsibility where loss results from our negligence or failure to comply with a legal obligation.

22. Our liability to Consumers

22.1 If you are a Consumer, we are responsible for foreseeable loss or damage caused by:

• our breach of these Website Terms; or
• our failure to use reasonable care and skill.

22.2 Loss or damage is foreseeable where it was an obvious consequence or was contemplated by both parties.

22.3 We are not responsible for loss caused by:

• your unlawful use of the Website
• misuse of your account
• failure to protect account details
• reliance on general editorial content as professional advice; or
• a third-party website outside our control,

except where the loss was also caused by something for which we remain legally responsible.

22.4 Where a Consumer uses the Website for commercial purposes, we are not responsible for business losses such as loss of:

• profit
• revenue
• business
• contracts
• opportunity
• anticipated savings; or
• goodwill.

22.5 Liability relating to a Product purchase is governed principally by our Terms and Conditions of Sale.

22.6 Nothing in these Website Terms excludes or limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• breach of statutory Consumer rights; or
• anything else that cannot lawfully be excluded or limited.

23. Our liability to Business Users

23.1 This section applies only to Business Users and to losses arising solely from use of the Website rather than from a Product order.

23.2 Subject to section 23.4, we are not liable for:

• indirect or consequential loss
• loss of profit
• loss of revenue
• loss of business
• loss of contracts
• loss of opportunity
• loss of anticipated savings
• loss of data; or
• loss of goodwill.

23.3 Subject to section 23.4, our total liability arising solely from a Business User's use of the Website will not exceed £100.

23.4 Nothing excludes or limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation; or
• any liability that cannot lawfully be excluded or limited.

23.5 Liability connected with the purchase or supply of Products is governed by our Terms and Conditions of Sale rather than the £100 limit in this section.

23.6 Any exclusion or limitation is subject to applicable statutory reasonableness requirements.

24. Privacy and cookies

24.1 Our Privacy Policy explains how we collect, use, retain and share personal information.

24.2 Our Cookie Policy explains how cookies and similar technologies are used.

24.3 Where required, non-essential cookies will be controlled through our consent-management settings.

24.4 These Website Terms do not replace either policy.

25. Changes to the Website

25.1 Haarfen may update, suspend, restrict or withdraw Website content or functionality where reasonably necessary.

25.2 Changes do not retrospectively alter accepted Product orders or remove statutory rights.

25.3 Where a change materially affects an account or active service, Haarfen will provide notice where reasonably appropriate.

26. Changes to these Website Terms

26.1 These Website Terms show their effective date, version and last-reviewed date.

26.2 A revised version applies from publication to subsequent Website use, but does not retrospectively alter an accepted order.

26.3 Superseded versions will be retained internally.

27. Transfer of rights

27.1 We may transfer our rights and obligations under these Website Terms as part of a genuine:

• business sale
• restructuring
• merger
• group reorganisation; or
• transfer of Website operations.

27.2 Any transfer will not reduce a Consumer's statutory rights.

27.3 You may not transfer your rights under these Website Terms without our written agreement, except where the law permits.

28. Severability

28.1 If a court or relevant authority finds any provision unlawful or unenforceable, the provision will be treated as modified to the minimum extent necessary.

28.2 If modification is not possible, the affected provision will be treated as deleted.

28.3 The remaining provisions will continue in effect.

29. Waiver

29.1 If we delay or fail to enforce a right, this does not mean that the right has been waived.

29.2 A waiver is effective only where confirmed in writing and applies only to the specific circumstances stated.

30. Third-party rights

30.1 Unless expressly stated otherwise, no person other than Haarfen and the relevant User may enforce these Website Terms under the Contracts (Rights of Third Parties) Act 1999.

30.2 This does not prevent us from using service providers and subcontractors to operate the Website.

31. Governing law and courts

31.1 These Website Terms and any non-contractual dispute arising from them are governed by the law of England and Wales.

31.2 A Consumer living in Scotland or Northern Ireland retains any mandatory protections applicable where they live.

31.3 Consumers may bring proceedings in the courts available to them under applicable Consumer law, including the courts of their home jurisdiction where permitted.

31.4 Business Users agree that the courts of England and Wales have exclusive jurisdiction.

32. Contacting us

Questions, complaints and intellectual-property notices concerning the Website should be sent to:

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